The Translink Ripoff is nearly three years old and at this moment in time we think the people of South East Queensland are ready to make public transport an election issue.
New Facebook pages have appeared and people from all over SEQ have been growing more active in the fight against an unfair system. Where are the Translink officers at? was started by a first year uni student who has amazed us with his organising skills. It was an extremely effective response to introduction, masses of red tape, and delay involved with the new Tertiary Transport Concession Card. The TTCC debacle is yet another of example of failed consultation and aggressive regulation. Students have been made into a political football with Translink targeting inner city campuses with new Senior Network Officers deployed to busy student routes to find "students in suits"..
We've decided the time is right for us to bring on new admins for our Facebook page. We believe diversity is strength and new voices will help highlight the range of issues facing SEQ commuters. There is so much to do to keep public transport in the election spotlight for both state and local elections.
Putting the call out for admins has reminded us of why we started The Translink Ripoff in the first place. The lack of concession fares for low income health care card holders makes Queensland the most unfair state in Australia. We want this embarrassing and unfortunate circumstance to change. That's our bottom line.
We look forward to the next six months. We will do everything we can to make sure the stories from people suffering after services cuts, poor service frequency, lack of connectivity, and massive fares get heard.
Showing posts with label translink. Show all posts
Showing posts with label translink. Show all posts
Wednesday, September 17, 2014
Saturday, March 8, 2014
Translink Facebook page launch a total failure.
On or around the 26th of February 2014 the Translink Facebook page went live. Information about the Facebook page launch was unavailable until the 4th of March when the Department of Transport and Main Roads issued this statement.
At the time of writing no other announcement or promotion of the Facebook page has been issued. The minister Scott Emerson has made no statement through his website or on Twitter, the Translink website has no media releases and contains no mention or links to the Facebook page, and the Twitter handle @translinkseq has made no mention of the Facebook page.
On March the 6th this article appeared in The Courier Mail (online) titled "TransLink launches Facebook page and probably regrets it already". In it seasoned reporter Robyn Ironside outlines the wave of complaints and disparaging statements that followed the discovery of the page by residents of South East Queensland. These complaints have continued to pour in and a series of accusations of political bias and censorship have been received. We were active on the Translink page during this time and were subsequently banned from the page due to the repetitive nature of our posting. We also garnered more than 100 new followers. While we were one of the prominent posters of disparaging remarks Robyn Ironside and her editors were careful not to mention us or our name.
The vast majority of posts to the Translink Facebook page are from unhappy customers. Many have been very unsatisfied with the response of the page moderators to their complaints. One of the most poignant criticisms is that Translink's approach to community engagement through social media is typical of their style of engagement overall. Translink Facebook page moderators have been accused of being disingenuous gatekeepers with no real concern for attending to needs of customers.
To sum it up. No promotion and the absolute bare minimum of notice given to the public who actually use the services offered. One media story that highlights the extreme levels of public anger and frustration at Translink.
At the time of writing no other announcement or promotion of the Facebook page has been issued. The minister Scott Emerson has made no statement through his website or on Twitter, the Translink website has no media releases and contains no mention or links to the Facebook page, and the Twitter handle @translinkseq has made no mention of the Facebook page.
On March the 6th this article appeared in The Courier Mail (online) titled "TransLink launches Facebook page and probably regrets it already". In it seasoned reporter Robyn Ironside outlines the wave of complaints and disparaging statements that followed the discovery of the page by residents of South East Queensland. These complaints have continued to pour in and a series of accusations of political bias and censorship have been received. We were active on the Translink page during this time and were subsequently banned from the page due to the repetitive nature of our posting. We also garnered more than 100 new followers. While we were one of the prominent posters of disparaging remarks Robyn Ironside and her editors were careful not to mention us or our name.
The vast majority of posts to the Translink Facebook page are from unhappy customers. Many have been very unsatisfied with the response of the page moderators to their complaints. One of the most poignant criticisms is that Translink's approach to community engagement through social media is typical of their style of engagement overall. Translink Facebook page moderators have been accused of being disingenuous gatekeepers with no real concern for attending to needs of customers.
To sum it up. No promotion and the absolute bare minimum of notice given to the public who actually use the services offered. One media story that highlights the extreme levels of public anger and frustration at Translink.
Labels:
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Sunday, October 13, 2013
MEDIA RELEASE: Bus service cuts and the public transport affordability crisis, Brisbane
The Translink Ripoff
Today Translink will implement changes
to Brisbane bus services after protracted consultations and
redesigns. These changes come amid an unprecedented public transport
affordability crisis in South East Queensland. We anticipate there
will be a lot of angry bus users, who will be even angrier when they
are slugged with yet another 7.5% fare increase in January 2014.
Consultation with the people of
Brisbane around changes to bus services has been a minimal
afterthought. The Brisbane City Council provided a nine question
survey, virtually identical to the one used by Translink in their
limited consultation. Translink user satisfaction surveys are
designed to minimise criticism by skirting or ignoring the real
issues, namely, that public transport in SEQ is sub-standard and far
too expensive.
If bus service reforms are to be
effective they must involve genuine engagement with the people who
use them.
The people of Brisbane used their
democratic rights as ratepayers and citizens to reject the original
Translink reforms. They did this in a climate of plummeting
affordability. It was a last ditch effort to protect the little
service quality that could be relied upon from a public transport
system with profound problems that leave most users disillusioned.
We believe the public transport system
is in need of total reform if Brisbane is to become a truly
international city with affordable, reliable, fast and regular
service.
This Thursday, October 17 we will
celebrate our 2nd birthday as The Translink Ripoff. During the last
two years we have provided a responsive sounding board and a place
for righteous anger for disillusioned Brisbane public transport users
who feel they have nowhere else to go. It is the thoughtful
criticisms from public transport users and our willingness to listen
and respond that has seen our blog included in the Queensland
Government funded Pandora Archive. Our blog The Translink Ripoff is
regarded by the team at the State Library of Queensland as having
“lasting significance” and will continue to be archived.
Ends
Media contact:
Page Manager - The Translink Ripoff
Michael Swifte
0449 180 465
Links.
'Why the bus cuts fell to pieces' from
The Translink Ripoff blog
Pandora Web Archive – Translink
Ripoff
The Translink Ripoff – Facebook page
Creative Craft Activism by Donna from
Toussaint Trading
Monday, June 11, 2012
Ladies and gentlemen, The REAL Zone 1. We rode the boundaries of Zone 1 on our push bikes in order to plot out it's true shape (a bunyip?). Please take the time to observe that it is in no way circular as indicated on the Translink maps. We have discovered that the shifting of zones has occurred all over the Brisbane Metro area. It would be very interesting to see a true map of all zones.
Tuesday, February 14, 2012
Sunday, January 1, 2012
How to get the most from the new 10 journey cap.
The cheapest and most efficient way to make 10 journeys on your go-card is to travel in one zone where service frequencies are highest. The best place in Brisbane is in Zone 1 between Mater Hill station and the Cultural Centre station. Because the go-card system does not recognise or police return journeys on your go-card you can travel back and forth along the busway without any problems. And the very stingy 3 transfer limit means you can complete a journey by hoping from bus to bus.
When catching buses outbound from the Cultural Centre station be sure to avoid catching the 192, 196, 197, 199, City Glider, or the 202 as they travel down Melbourne St. Also avoid any bus with 3, 4, or 5 as the first number.
The new off peak fare for 1 zone is $2.44. Ten journeys is therefore $24.40 and a new go-card is $5. For the sum total of $29.40 I was able to reach the 10 journey cap and was able to sell it to a backpacker who can travel with it for free for the next 6.5 days! They could even use it for a trip to the coast then sell it on.
The Translink Ripoff on Facebook
Translink home
When catching buses outbound from the Cultural Centre station be sure to avoid catching the 192, 196, 197, 199, City Glider, or the 202 as they travel down Melbourne St. Also avoid any bus with 3, 4, or 5 as the first number.
The new off peak fare for 1 zone is $2.44. Ten journeys is therefore $24.40 and a new go-card is $5. For the sum total of $29.40 I was able to reach the 10 journey cap and was able to sell it to a backpacker who can travel with it for free for the next 6.5 days! They could even use it for a trip to the coast then sell it on.
The Translink Ripoff on Facebook
Translink home
Monday, October 17, 2011
Table of Shame.
This table uses information freely available on transit authority websites for each city.
TABLE 1: Comparison of public transport fares, zones, and ticketing in Australian cities
Brisbane | Melbourne | Sydney | Adelaide | Perth | |
Zone 1 Single trip | $3.90 ($2.65 with Go Card) | $3.80 (valid for 2 hrs of use) | $3.20 | $2.80 | $2.60 |
Radius of Zone 1 from GPO | 2.5km | 10km | 10km | N/A | 8km |
Concession fares for health care card holders | NO | YES | YES | YES | YES |
Availability of return ticket | NO | YES | YES | YES | YES |
Availability of daily ticket | NO | YES | YES | YES | YES |
Availability of weekly ticket | NO | YES | YES | NO | YES |
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